Microsoft Teams Contact Center Software! (extra)

Our native to Teams CoreInteract Contact Center service is a unique cloud based Contact Center application for businesses (SMEs + corporations) that have a sales department, helpdesk or information desk. One central point within the company from which telephone customer contacts are managed.

This Contact Center application is designed with Microsoft Teams | Microsoft 365 client as a starting point, providing sufficient ‘queue’ functionality, integration with CRM | ERP, user convenience for the ‘agent’, simplicity and facilitates the ability to be reachable in ‘a correct manner’.

The Contact Center application comes standard with wall-board software and a reporting module (Power BI) and is served via an online web-based control panel and or the Microsoft Teams client.

teams new logo

Our cloud platform supports the use of 3rd party solutions, such as:

Advantages of The Voice of O365

Expands the capabilities of Microsoft 365
Telephony, Chat, Presence and Video in one solution
SIP trunk and Phone Number preservation
Price per User, per Month
No Contractual Obligation
Your PBX (IP-PBX | hosted PBX) becomes obsolete

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