Our native to Teams CoreInteract Contact Center service is a unique cloud based Contact Center application for businesses (SMEs + corporations) that have a sales department, helpdesk or information desk. One central point within the company from which telephone customer contacts are managed.
This Contact Center application is designed with Microsoft Teams | Microsoft 365 client as a starting point, providing sufficient ‘queue’ functionality, integration with CRM | ERP, user convenience for the ‘agent’, simplicity and facilitates the ability to be reachable in ‘a correct manner’.
The Contact Center application comes standard with wall-board software and a reporting module (Power BI) and is served via an online web-based control panel and or the Microsoft Teams client.
Our cloud platform supports the use of 3rd party solutions, such as: